Terms of service

Scope

These Terms of Use apply to all orders for furniture and home décor products placed through the Vintagerescuellc website by consumers located in the United States. They cover order management, payments, delivery, returns, and consumer rights.

Limitation of Liability

We make reasonable efforts to ensure the proper delivery of orders. However, in cases of force majeure, including delivery disruptions, adverse weather conditions, or logistical delays, responsibilities are handled in accordance with the applicable conditions of the carriers.

Consumers should inspect the products upon receipt and report any issues as soon as possible.

Account Creation

Consumers may be required to create an account to place an order or use certain features of the website.

Account information must be accurate and complete. Users are responsible for maintaining the confidentiality of their account credentials.

Product Information

The information displayed on the website, including prices, dimensions, colors, weights, and warranties, is based on the information available when the products are listed.

We make reasonable efforts to keep this information up to date, but it may be changed based on inventory and logistics.

Order Process

Any order placed on the website constitutes a purchase request. It includes product information, quantity, delivery address, and payment information.

An order confirmation is sent by email after validation.

Payment Methods

Payments are accepted by credit or debit card, including Visa and MasterCard.

Payments are processed securely. The website does not store complete payment card information, such as the full card number or CVV.

Order Processing Time

Orders are processed after payment confirmation.

The standard processing time is 1 to 3 business days, excluding weekends and holidays, and includes preparation, packaging, and shipment.

Shipping Policy

Products are shipped from a warehouse located in the United States through partner carriers, including:

FedEx
UPS
DHL

The estimated delivery time is 4 to 7 business days and may vary depending on logistics, carrier conditions, or weather conditions.

Shipping Costs

Orders of $110 or more, including applicable taxes, qualify for free shipping.

For orders below $110, including applicable taxes, a flat shipping fee of $9 applies.

All applicable taxes are included in the order total where applicable.

All applicable charges are clearly displayed during checkout, with no hidden charges.

Delivery Area

Delivery covers the United States.

The delivery address must be complete and accurate to help ensure proper receipt of the package.

Return Policy

Consumers have 14 days after receipt to return a product without providing a specific reason, subject to the applicable Return Policy.

Return shipping costs are covered and a prepaid return label is provided for eligible returns.

The refund is issued within 2 business days after receipt and inspection of the product. Please refer to our Return Policy for additional details.

Condition of Returned Products

Products must be returned in good condition, unused, and complete.

Any damage caused by the user or missing parts may affect the refund.

Order Cancellation

Orders may be canceled before shipment by contacting customer service.

Orders that have already been shipped must follow the applicable return procedure.

Customer Service

We provide assistance by email and telephone for questions related to orders, delivery, and returns.

All inquiries are generally addressed within 24 hours.

Privacy and Data Protection

Personal information is processed in accordance with applicable privacy and data protection laws.

Data is used for order processing, customer service, and website operation and improvement, and is transmitted using appropriate security measures.

User Rights

Consumers may have rights regarding their personal information, including:

Access to personal information
Correction
Deletion
Restriction of processing
Data portability
Objection to processing
Withdrawal of consent, where applicable

Requests may be submitted to customer service.

2-Year Warranty

All products are covered by a 2-year warranty covering manufacturing or material defects, subject to the applicable warranty terms and conditions.

The warranty does not cover: