Exchange Policy Overview
Vintagerescuellc offers furniture and home goods to consumers located in the United States. This Exchange Policy applies to all orders placed through this website and defines the conditions, procedures, and responsibilities related to product exchanges to provide clear information and a structured process.
Website and Company Information
This website is owned by VINTAGE RESCUE,LLC.
Company Name: VINTAGE RESCUE,LLC
Address: 110 ATHENS STREET, WAREHOUSE #3, TARPON SPRINGS, FL 34689, United States
EIN: 33-1239934
Phone: +1 (305) 355-0009
Email: info@vintagerescuellc.com
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time).
Please contact us via email; we will respond within 24 hours.
14-Day Exchange Without Providing a Reason
Customers may request an exchange within 14 days after receiving the product without providing a reason, subject to the conditions of this Exchange Policy.
This policy is intended to provide a clear and structured exchange process for customers. Requests submitted after this period may not be accepted to ensure an efficient and traceable process.
Product Condition
Products returned or exchanged must be new, unused, and suitable for resale.
Items must be returned in their original packaging with all included accessories. Failure to meet these conditions may affect the acceptance of the exchange request.
Exchange Request Procedure
Customers must submit their exchange request by email to:
Email: info@vintagerescuellc.com
The request must include the order number and product information to allow customer service to verify the request.
Exchange Approval Process
After receiving the request, customer service will generally review it within 24 hours to confirm exchange eligibility and provide the necessary instructions for the next steps.
Exchange Processing
Once the exchange request is approved, the customer must return the product to the address provided.
After the returned product is received and verified to meet the applicable conditions, a replacement item will be shipped.
Exchange Costs
For eligible exchange requests, Vintagerescuellc covers the return shipping and replacement shipping costs.
No additional exchange fee is charged to the customer.
Return Address
Products must be sent to the following address:
VINTAGE RESCUE,LLC
110 ATHENS STREET, WAREHOUSE #3
TARPON SPRINGS, FL 34689
United States
Customers are advised to keep the shipment tracking number for their records.
Product Inspection
Once the returned product is received, an inspection will be conducted to verify that the product is new, unused, and undamaged.
After the product passes inspection, the exchange is generally processed within 2 business days, followed by shipment of the replacement product.
Customer Service
For questions regarding the exchange procedure, customers may contact Vintagerescuellc customer service by email or telephone.
Email: info@vintagerescuellc.com
Phone: +1 (305) 355-0009
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time).
Please contact us via email; we will respond within 24 hours.
Customer inquiries are generally processed within 24 hours during business days.